Privacy Policy

PRYM Renovations LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect the information you provide through our website, social media platforms, digital advertising campaigns, printed materials, and in-person interactions. Whether you connect with us via Facebook, Instagram, Nextdoor, phone, email, door-to-door visits, or flyers, we want you to understand how we handle your data and what choices you have regarding its use.

Information We Collect

We collect personal information that you choose to provide when you contact us for an estimate, request information, or engage our services. This includes your name, email address, phone number, mailing address, and details about your property or project. We may also collect additional information such as preferred contact methods, photos of your property, or specific service requests.

In the future, as our business expands, we may also collect payment information for online transactions, financing details, and device or browser data when you interact with our digital platforms. If we implement customer loyalty programs, financing options, or advanced online tools, additional data such as purchase history or login credentials may also be collected with your consent.

How We Use Your Information

We use your information to respond to inquiries, schedule appointments, and prepare accurate estimates. Your data is entered into our scheduling and quoting systems, to manage your project efficiently. We may use your contact information to send appointment reminders, updates about your project, and if you have opted in promotional offers, seasonal updates, or information about new services.

Looking ahead, we may use your information to provide financing options, loyalty rewards, or personalized recommendations based on your service history. If we add features such as online booking, payment processing, or customer accounts, we will use the data to manage and secure those services.

Information Sharing

We do not sell, rent, or trade your personal information to outside companies. Your information is only shared with our internal team members, trusted subcontractors, and service providers who need the information to complete your project or deliver related services. For example, we may share your project details with subcontractors assisting with your renovation, or with third-party software providers like PaintScout for estimate management.

In the future, if we partner with financing companies, analytics services, or other business tools, we may share limited information necessary for those services to operate. Any such sharing will be disclosed in an updated version of this Privacy Policy, and we will require those partners to maintain strict confidentiality and security standards.

Data Storage and Security

We store your information securely within our internal systems and reputable third-party platforms used for business operations. We take reasonable precautions to protect your personal information from loss, misuse, or unauthorized access. Access to your data is limited to individuals who require it for business purposes and who are trained in proper data handling procedures.

As our business grows, we may implement additional security measures such as encrypted data storage, secure client portals, and multi-factor authentication for account access. We may also establish data retention timelines to ensure your information is only kept for as long as necessary to fulfill the purposes outlined in this policy.

Your Rights

You have the right to request a copy of the information we hold about you, to request corrections or updates to your information, and to request that we delete your personal information (unless we are required by law to retain it). You also have the right to opt out of receiving marketing communications from us at any time.

In the future, as privacy laws evolve, you may have additional rights such as data portability or the ability to submit formal privacy requests under state or federal law. Should those rights apply, we will update this policy to reflect the process for exercising them.

Cookies and Tracking Technologies

If you visit our website, we may use cookies and similar technologies to improve your browsing experience, understand site traffic, and analyze user behavior. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can choose to disable cookies through your browser settings at any time.

In the future, we may use more advanced tracking tools such as remarketing pixels or personalized ad targeting—to better serve relevant ads on platforms like Facebook, Instagram, and Nextdoor. Any such use will be disclosed in this policy, and we will provide instructions on how to opt out.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. If the changes are significant, we will provide additional notice, such as through an email or a notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at: prymrenovations@gmail.com
or (919)692-5517